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Instead, it will be a month or so until it gets resolved.In the meantime, JC Penney was supposed to ship the replacement item (that I had to pay for) 2nd day air. It is now scheduled to arrive in a couple of more days.From what I am told (after several phone calls), there is no manager I can work with to resolve my problem…I have to keep explaining it to someone new every time I call.I hope that someone is actually reading these complaints and making an effort to respond and rectify them in order to keep your loyal customers.Very disappointed and I will be broadcasting my disenchantment to all of my friends and family and anyone who will listen.Time to CLEAN HOUSE JCPENNEY AND HIRE NEW CUSTOMER SERVICE REPS!!!!!Reply My complaint is the business which is handling the JC Penney Stock – COMPUTERSHARE !
I was in disbelief that JCPenney thinks this type of unprofessionalism is ok!I decided at that point I would never shop there again.Well, some time went by and I decided to give them another try. It’s completely unacceptable that I gave my dad a gift, and find out from him the next day that it’s defective. The catalog portion of the business was not profitable until 1971. In 1993, JCPenney became the largest catalog retailer in the US. Today, the company operates over 1100 department stores in all 50 states and Puerto Rico. Tagged as: jcpenney corporate address, jcpenney corporate headquarters, jcpenney corporate office, jcpenney corporate office address, jcpenney corporate office email, jcpenney corporate office fax, jcpenney corporate office phone number, jcpenney customer complaints, jcpenney headquarters, jcpenney main office, jcpenny customer complaint desk I grew up shopping at Penney’s and have continued to do so after I married and am now an older woman and still go to Penney’s when looking for clothes or items for the home.So JC Penney’s looses the business it had in this area. Reply Someone needs to check the quality control at this store. ).she said my stuff couldn’t be reordered bc they were now out of stock.