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In fact, purely online companies are completely absent from the F. C.’s top 20 list of the biggest sources of customer despair. invites consumers to file grievances about any company that they suspect of fraudulent business practices, and hundreds of thousands of people use the system annually to voice their displeasure. When consumers vent to the government about Facebook, it tends to be about very individual matters.
“Credit card services,” a broad category encompassing an array of financial services firms, led last year’s rogue’s gallery with 321,496 complaints. Most insist that Facebook screwed up and failed to fix their problem, or they feel personally wronged in some way.
Facebook currently has over 900 million users worldwide.
The Facebook corporate office is located in Menlo Park, California. Today I returned to my timeline for a recipe and was stunned to find a picture of President Obama looking like a monkey on my posting from yesterday! If it is FBs policy to stigmatize my posting I am going to the national media to protest. I would NEVER post something like this about anyone.
accused Facebook of over-billing for advertising to the tune of 0. griped that someone had opened accounts using risqué photos of his fiancé and that Facebook failed to delete them after he had repeatedly asked the company to do so.
The complaints provide a window into the formidable challenge of keeping more than 1 billion users happy. To protect privacy, the agency redacted the names of people who complained and information related to law enforcement investigations. plus those forwarded to it from outside sources like California’s Attorney General and the Better Business Bureau.
They also show how Facebook’s customer service is a source of frustration for many people, who grumble about receiving canned responses to their emails—or none at all—instead of individual attention and immediate help. The list included complaints filed directly with the F. A Denver resident groused that Facebook ignored a request he made five months earlier to shut down his deceased mother’s account.
9 with 46,392 complaints followed by Bank of America at No. Being blocked from sharing baby photos or playing video games through the service is cruel and unusual punishment, judging from the dire language many people use in their complaints. can use the information it collects to open investigations and prosecute wrongdoers. did not include those filed by public interest groups like the Electronic Privacy Information Center, a frequent Facebook critic. The changes, denounced by privacy groups and teen advocacy organizations, let the company insert users’ names and photos into ads without their explicit consent.